![]() ![]() Solution is not having an English setup, when you are offering customer service in customer's native language. I am bit surprised, that Zendesk has decided other vise with single new feature. This means that such great feature, that adds value to customer service, cannot be used in significant part of the world. But as before Classic Widget Answer BOT UI has provided support for "all supported" languages in general like any other features in Zendesk UI (Guide, forms, Classic widget - button titles, short standard messages in UI). I think it is understandable that Answer BOT engine might not support all languages, having complex logic requiring detailed understanding for language itself, and there is a limitation, which languages can be supported with reasonable effort. So, my feedback might more for the language support for the New Widget rather than AnswerBOT, but related to discussion above. There is language support for Answer BOT and then there is language support for the new widget supporting predefined flows for customers and Answer BOT. Language settings would act in a list where you click a little "+" icon, select a language, and fill out those three settings for that language specifically to override the generic settings applied for non-specified languages.There seems to be discussion about two separate things here. Translations but don't automatically show the translation (click to translate) I think that the way these settings should be implemented is a list of three choices:Ģ. If you want to get REALLY granular with it, perhaps even toggle by specific language. I think that for server owners if they do not want this functionality for some reason (want to keep channels a specific language / don't like the quality of the translations, etc) they should have the ability to disable this with a user, channel, role, or server setting. It would allow discord to not have to reinvent itself to users who speak other languages because they could speak seamlessly to English speakers while they invite their native Spanish/Chinese/Japanese/German etc speakers to join them. It would be a great opportunity for discord to grow in new countries and open new horizons. I think having this available would really promote two-way conversation with other languages on discord like never before, and change the way we communicate for the better. Messages sent from other languages would be auto-translated into their respective language. Users then would have an option on their account to enable auto-translated messages from foreign languages. Something like this could be implemented by having users define their preferred language when setting up their account or assume it based on region. What I have in mind is totally seamless, to allow for users to send and receive messages to users of a different language and view them in their respective languages. I have seen some feature requests for translation features before, but other requests are mostly possible with bots that send a message right after the speaker (for instance, this one). ![]() ![]() I think a great way to involve the non-English speakers from our community in our discord is to create a seamless automatic translations system for Discord. The game itself has over 8 million plays. My game is translated into 8 languages and our discord only consists of English players. I own a fairly large discord server (15k+ members) for my game and I'd like to grow it.
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